Return Policy

Your Satisfaction Guaranteed

Wallpaper Update has been in business for over 30 years and we sell only first quality products. We want you to be happy with your purchase from us.

If any of our products don’t meet or exceed your expectations or the advertised quality, we will do our best to make it right. All products come with a manufacturer's warranty.

If for any reason you need to return an item, our customer service personnel will guide you through the return process and provide you with a Return Authorization number to insure you receive your proper credit.

Keep in mind that it is always a good idea to purchase an extra double roll of the wallpaper or extra spool of border when you order to have on hand should you run short or should repairs be needed in the future. This assures that you will have the merchandise available when you need it and in the same run number.

OUR RETURN POLICY

You may request a return for most items sold by Total Wallcovering. We ask that you request authorization and return the merchandise within 30 days of receipt of shipment. All wallpaper returns are subject to a 20% restocking fee unless defective and you will be responsible for the shipping costs back to the shipper.  When you receive your order, make sure that you thoroughly inspect the shipping box and its contents for correct quantity and pattern or any damages.  Report damaged boxes or product immediately.  

We cannot accept returns of certain items, including:

• Any item returned without a return authorization
• Any item returned more than 30 days after receipt
• Any item that is not in original condition and packaging (has not been been opened)
• Any item shipped that was shipped outside the U.S.
• 54" commercial goods.

Please do not send items back to us without a Return Authorization, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Back Orders

Although it is rare, sometimes a wallpaper manufacturer will have a pattern on back order or decide to discontinue an item. Please understand that when this does occur, it is out of our control, but we do our best to notify you of any delays or discontinued items just as soon as we get the information from the manufacturer. We recommend that you wait until you have received your entire order before scheduling installation with your wallpaper hanger.

Packaging and Sending Your Returns

1. Please call our toll free number 1-888-366-3199, or email sales@decormail.com to obtain a Return Authorization number. Our customer service personnel will be happy to assist you with this process.
2. Pack the items in their original shipping condition, along with the packing slip, securely in a box. You can use the box the items arrived in, or another box, if you prefer.
3. Write the Return Authorization number that you were issued on the outside of the box.
4. Our customer service personnel will give you complete return instructions when you call or email to return your package.

REFUNDS

You will be issued a refund after the merchandise is received back by the manufacturer. We will notify you via email of your refund once the returned item has been received and processed. You can expect a refund in the same form of payment originally used for purchase. If your return is not due to our error or defective merchandise, you are responsible for the return shipping costs. The original shipping and handling fees are not refundable.

If you have questions or concerns about a return or refund, please feel free to call or email us.