CUSTOMER SERVICE: 888-229-1781

Frequently Asked Questions

  • Do you accept checks?
    We do accept checks but only by mail. If you wish to pay via check please call us at 1-888-366-3199 to place your order. Keep in mind, however, that we cannot ship your product until we have received the check and it clears the bank. If you have any questions regarding this, please feel free to give us a call.
  • How about returns?
    Yes, you can return almost anything you purchase from with a few exceptions. Partial rolls and murals are not returnable nor orders not returned within the terms of our Return Policy.

    Under most conditions, a restocking fee will apply and you must first obtain a return authorization in order to get proper credit for your return. You will need to call or send a request to to obtain a return authorization.
  • Does grasscloth have a match?
    No, grasscloth is not assembled to ever have a match. Each sheet becomes a separate panel.
  • Do you offer free shipping?
    A modest flat-rate shipping fee of $9.99 applies to all orders. Flat-rate shipping applies to contiguous U.S. only. Shipping within the contiguous U.S. Excludes HI and AK.
  • Do you ship outside the Continental U.S.?
    Yes, we ship to Canada and other international destinations. Our online store is set up to handle Canadian orders differently with Canadian Postal Codes.

    Canadian orders are shipped via USPS wherever possible and therefore take a little longer to receive. Other international customers are welcome; however, you need to be aware the freight can be quite expensive.

    In addition, all international customers are responsible for any duty and tax liabilities that apply to your country. Feel free to call us at 1-888-366-3199 or email for assistance with your international shipment.
  • Are you a genuine and credible store?
    We have been in business since 1988, longer than we have been an actual e-commerce website. We understand what our customer want and try our best to give them what they have come to expect. If you have any questions, please call us to talk with one of our staff members directly.
  • Do you use original pattern numbers?
    Yes, we use the same pattern number as used by the manufacturer. We do not employ any deceptive/non-standard SKU convention, enabling you to look up the genuine standard products on our site. This also provides for openness to compare online and you will always find us on top.
  • Are you competitive?
    Competitiveness and Customer Satisfaction are two values which we hold very dear to us. We ensure that you get products at a very reasonable price and conduct surveys online to that effect.

    Should you find any product not priced the best, please feel free get in touch with us. In addition, given a satisfying customer service follow through, you will always find yourself a happy customer with us.
  • What are your business hours?
  • Which credit cards do you accept?
    We accept all major cards: Paypal, American Express, Visa, Discover and MasterCard.
  • Do you immediately charge the card upon order submission?
    Since most orders are drop shipped directly to you from the manufacturer, we must charge your card in order to place the order. We make every effort to ensure the product is available to ship right away before we process your credit card.

    If there is a backorder situation with the manufacturer, we will get advise you by email of the estimated availability. You can choose to continue with the order or cancel. If at any time you change your mind about waiting on the backorder, we will cancel the order with the manufacturer and credit your card.
  • Do you secure our personal information?
    We respect and guard your privacy and take standard measures to that effect.
  • Is your site safe?
    We make your shopping as safe as it can be. We employ Extended Validation SSL (Secure Socket Layer) PK Certificates on our major online outlets and standard one on others, besides using Crytographic techniques meeting industry standards. It does not end here, we are always upgrading ourselves. 
  • What is the difference between single roll and double roll?
    Here at Wallpaperupdate, we go to great lengths to be absolutely clear on all issues regarding the single roll double roll measurements and prices. The single roll measurements usually calculated as 20.5” wide and 16.5’, about 28.19 sq. ft. The calculation gets doubled to 33” long and about 56.5 sq. ft. of coverage. Simply just twice as long and in one continuous roll, exactly twice the amount of coverage and twice the single roll price.

    We prefer being completely transparent with the customer and revealing the truth “there is no such thing anymore as a single roll”. It is a conversation the manufacturer continues to have about single rolls pricing, even though they don’t actually have a single roll to sell. Until they make the change and stop talking about “single rolls”, we offer you our best information.